Safe, Compliant, and Easy-to-Use Solutions for the Disabled
Controlled provides fully compliant, user-friendly disabled refuge systems and disabled toilet alarm systems designed to support safe evacuation and communication in line with UK fire and safety regulations. Whether you manage commercial buildings, healthcare facilities, schools, or public spaces, these systems are vital for inclusive and accessible emergency planning.
Designed with simplicity and user safety at the core, our systems help you meet the requirements of the Equality Act, Building Regulations (Approved Document M), and BS 5839-9 for refuge areas and emergency alarms in accessible toilets.
Key Benefits of Disabled Refuge and Toilet Alarm Systems
- Provides a safe, temporary refuge for people unable to evacuate independently
- Enables two-way communication between refuge points and control rooms
- Audible and visual alerts from accessible toilets for fast staff response
- Customisable layouts to fit your building’s unique design and needs
- Fully compliant with BS 5839-9 and BS 8300 standards
- Seamless integration with existing fire safety and emergency systems
- Simple installation, easy maintenance, and scalable for future needs
Our solutions put accessibility and safety first, helping you protect everyone in an emergency.
Applications Across Environments
Our disabled refuge and toilet alarm systems are suitable for diverse settings, including:
- Commercial and office buildings
- Healthcare sites such as hospitals and clinics
- Educational institutions and campuses
- Care homes and assisted living facilities
- Public venues, including shopping centres and transport hubs
No matter your environment, we create tailored solutions that ensure safe refuge, clear communication, and full compliance.
Why Choose Controlled?
With extensive experience across the UK, Controlled is a trusted provider of life safety systems for schools, NHS sites, care homes, offices, and more. We work closely with you to understand your building’s layout and compliance requirements, ensuring our disabled refuge and toilet alarm systems are both effective and discreet.
From initial consultation and design to installation and ongoing support, we deliver tailored, reliable solutions backed by 24/7 maintenance and expert service. Explore how we’ve helped organisations improve accessibility and safety in our case studies.
SSAIB
This certification ensures that companies meet the highest standards for intruder alarms, CCTV, and access control systems.
BAFE SP203-1
This certification guarantees that companies adhere to the best practices for designing, installing, commissioning, and maintaining fire alarms.
Safecontractor
This accreditation verifies a company's commitment to health and safety standards, ensuring a safe working environment.
ISO 9001:2015
This certification demonstrates the company's dedication to quality management, ensuring consistent delivery of products and services.
BSI
A leading global certification body that provides a wide range of standards and certifications across various industries.
BS5839 P1 2017 Audit
A comprehensive assessment to verify the company's compliance with the BS5839 P1 standard, which outlines requirements for fire detection and alarm systems in buildings.
Recognised
by the best
Controlled.co.uk boasts a strong commitment to quality and safety, backed by a suite of industry-recognised certifications.
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FAQs About Disabled Refuge and Toilet Alarm Systems
Do I need a disabled refuge system in my building?
Yes, if your building has more than one storey and public access. UK Building Regulations and BS 9999 require a disabled refuge system in multi-storey non-domestic buildings to support evacuation planning.
What standards apply to disabled refuge systems?
BS 5839-9 sets the standard for the design, installation, and maintenance of disabled refuge alarm systems in the UK.
Can the system work during a power cut?
Yes. All our systems include battery backup to maintain communication if mains power is lost during an emergency.
Is a disabled toilet alarm system required in every accessible toilet?
Yes. BS 8300 and Document M of the Building Regulations require an emergency toilet alarm system in every accessible or disabled WC.
How does the toilet alarm alert staff?
When activated, the system sends both audible and visual alerts to designated points, such as reception areas or staff rooms, ensuring help can be sent promptly.
Can the pull cord be reached from the floor?
Yes. UK standards specify that the alarm cord in a disabled toilet alarm system must reach within 100mm of the floor so users can activate it if they fall.
Can one control panel monitor both refuge and toilet alarms?
Yes. We offer systems that allow central monitoring of both your disabled refuge system and toilet alarm system from a single, easy-to-use control unit.
Can the system be integrated with my fire alarm or BMS?
Absolutely. Our disabled refuge systems can be integrated with your wider fire alarm system, building management system (BMS), or emergency voice communication platform.
Do these systems need regular testing?
Yes. Both disabled refuge and toilet alarm systems must be tested regularly—typically once per month and maintained at least twice per year to remain compliant.
How many disabled refuge points does my building need?
It depends on your building’s layout, size, and number of upper floors. We can carry out a site survey to ensure you’re meeting all legal requirements.
Care for the Ones Who Need Support the Most with Controlled
Create an environment that supports everyone, no matter their mobility. Contact Controlled Ltd to design and install a fully compliant disabled refuge and toilet alarm system built around your building’s needs.